Returns & Exchanges
At Kells Irish Restaurant & Pub, we strive to ensure every meal and gift shop purchase meets our high standards of quality. Due to the perishable nature of our food items, we offer a specialized return process to ensure your complete satisfaction.
Contact Our Team
If you are unsatisfied with your order, please notify a staff member or contact us via email within 24 hours of your purchase.
Provide Proof of Purchase
Ensure you have your digital or physical receipt available along with a brief description or photo of the issue for our records.
Review and Approval
Our management team will review your request immediately to determine if a replacement, store credit, or full refund is appropriate.
Receive Your Resolution
Approved refunds will be processed back to the original payment method within 3-5 business days, or a replacement item will be prepared for you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing